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Frequently Asked Questions

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When and Why Do Your Courses Go On Sale?

Every Great Course goes on sale at least once a year at up to 70% off its standard price. This revolving sales approach allows you to get both great value and great service. Here's how: Producing large quantities of only the Great Courses currently on sale keeps our manufacturing and inventory costs down.

More important: We get to pass these savings on to you. This approach also enables us to fill your order immediately: 99% of all orders placed by 1:00 p.m. Eastern Standard Time ship that same day.

To find out which courses are currently on sale, please check our catalogs, emails, newsletters, or the Special Sale section on our website.

 

What is a "Priority Code"?

A priority code is the six-digit number that appears on the mailing label of the mail piece, catalog, email, or advertisement you're ordering from. This code ensures that you'll get the sale prices that appear in that particular piece. Priority codes, which are good through the mail piece's expiration date, also allow us to determine which mail pieces our customers find most enjoyable and helpful.

 

What Media Formats Can I Order My Courses In?

We offer The Great Courses on DVD, CD, Digital Video (compatible with both iTunes and Windows Media Player), Digital Audio (both mp3 and mpeg4), and Transcript Book. Our DVD, CD, digital video, and digital audio formats provide you with the highest quality video and audio.

 

Should I Purchase My Course in Audio or Video?

The choice depends both on the content of the individual Great Course and how you want to use it.

Audio: Audio versions are very flexible, allowing you to listen to your course almost anywhere and at any time you like: while commuting, while jogging, while gardening—even while swimming.

Video: Video versions contain all visual elements that the professor finds useful in understanding the subject. Some visual elements include

  • 3-D animations,
  • detailed maps and charts,
  • helpful graphics and illustrations, and
  • on-screen text.

 

If a Great Course's visual elements are essential to understanding the material, we only sell a video version of the course. Please note that due to large file sizes, digital videos are best downloaded using a high-speed internet connection.

 

How Do I Calculate My "Shipping, Processing, and Guarantee" Charge?

In order to calculate your domestic "shipping, processing, and guarantee" charge, please refer to the below chart.

Order Total
Shipping
$0.00 - $79.99 $10.00
$80.00 - $119.99 $15.00
$120.00 - $159.99 $20.00
$160.00  or  more $25.00

 

How Do You Ship International Orders?

All international orders are shipped via Federal Express International.

This is the most reliable method of shipping because it allows us to track and confirm your receipt of the order. Also, because it is express shipping, you will not have to wait long for your courses.

 

How Much Does It Cost to Ship My Order Internationally?

In order to calculate the international shipping charges of your order, please refer to the chart below.

Order TotalCanada/Mexico
Under $100.00 $25.00
$100.00 - $299.99 $35.00
$300.00 or More $45.00
 
Order TotalEurope/Far East*
Under $100.00 $30.00
$100.00 - $299.99 $45.00
$300.00 or More $60.00
 
Order TotalOthers
Under $100.00 $40.00
$100.00 - $299.99 $60.00
$300.00 or More $80.00

 

*Europe/Far East includes: Australia, Austria, Belgium, Channel Islands (UK), Cyprus, Denmark, England (UK), Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Indonesia, Italy, Japan, Liechtenstein, Luxembourg, Macau, Monaco, Netherlands (Holland), Norway, Northern Ireland (UK), Portugal, Republic of Ireland, San Marino, Scotland (UK), Singapore, Spain, South Korea, Sweden, Switzerland, Taiwan, Vatican City, Wales (UK).

 

What Do I Do If I've Forgotten My Password or email Address?

If you've forgotten your password or email address, please contact us. One of our friendly and knowledgeable Customer Care Representatives will simply ask you to verify some information for your security and then help with your login information.

 

What If I Can't Log In After Changing My Email Address?

For security reasons, you can update your email address online only if you remember your old email address and password. Once you log in using your old email address and password, you can specify a new email address and/or a new password.

 

Why Can't I Get All the Navigation Buttons to Work?

If you can't get all the navigation buttons to work, it's because JavaScript is disabled in your web browser.

Some navigation buttons on our website require JavaScript. You can enable JavaScript by going to your web browser's "Help" menu and searching for "enabling JavaScript" or "enable JavaScript."

Why Can't I Get my TGC app to work?

By launching the new site we have introduced a new code base to help operate more efficiently. Because of the upgrade in code, older versions of the application will no longer interact with the website. Please go to the iTunes store or Google play to download the latest version.

Are Library Editions Available?

Library editions of The Great Courses are available exclusively through Recorded Books. They are specially packaged for circulation.

For more information about library editions, or to order The Great Courses for your library, please visit the Recorded Books website or contact them at 1-877-732-2898.

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