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Ordering & Shipping

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Online Ordering Tips

Do I have an online account?


If you have ever placed an order with the Great Courses and provided an email address to us, you have an online account and password. If you cannot locate your password, Click here to recover it. If you’ve forgotten your e-mail address, please contact us and a customer service agent will assist you.

Why do I need an account?


Your account gives you access to many free benefits, including free online lectures, course starter materials, professor-recommended links, and the ability to stream select purchases to your computer or mobile device. You also have access to your order history, billing and shipping information for quick ordering. You can manage your account information by visiting My Account.

 

Order by mail

Inside of our catalogs you will find a mail order form. If you are unable to locate the mail order form, you may write your order on any piece of paper or print the order form here. Please print legibly so we may process your order without undue delay.

Please include:

  • Your Name, address, phone number (and/or) your Customer ID number
  • The shipping address
  • The priority code from your offer
  • The course(s) you would like to order and the advertised price
  • Your Shipping, Processing and Lifetime Guarantee fee
  • Any coupon codes you may have
  • Method of payment (Include a check or write down your Card number, with the expiration date for your Credit Card)

Send the order to:
The Great Courses
4840 Westfields Blvd, Suite 500
Chantilly, VA 20151
Phone: 800-832-2412

 

Taxes

The Teaching Company collects taxes in AL, AZ, CA, DC, FL, GA, IN, KS, KY, NC, NJ, NV, NY, PA, SC, SD, TN, TX, VA, WA, WV, and WI. For Alabama, seller has collected the simplified sellers use tax on this transaction(s) and the tax will be remitted on the customer’s behalf to the Alabama Department of Revenue. Seller’s program account number in Alabama is SSU-R009587139.

 

International Orders

For those customers who reside in the United Kingdom or Australia, please use the following websites when placing your orders with The Great Courses:

 

Libraries and Institutions

We accept purchase orders


The Great Courses accepts credit cards or purchase orders from public and community libraries, school districts and charter schools, colleges and universities within the US and Canada. Organizations and businesses not included in this list may order using a credit card, check, or money order in US funds.

Our Accounts Receivable Department requires the completion of a credit reference form on all new accounts, along with the purchase order. You can print your Credit Reference Form here.

We will bill institutions if a copy of a purchase order is mailed or faxed to us, after a credit reference form is completed and verified. In lieu of a purchase order, we will also accept a letter on your organization’s letterhead stating which courses you would like to purchase along with their prices. Once received, please allow 3 to 5 business days for the processing of your Purchase Order. Institutions have 30 days to submit payment for the purchase order or return the items.

 

Terms & Conditions

Tax Exempt Institutions:

Institutions from certain states and provinces may be subject to taxes when placing an order. If your institution claims a tax exemption status, tax exempt documentation must be received and processed with our company prior to an account being marked as such. Please contact a Customer Care Representative at 1-800-858-3224 for further information on tax exempt accounts.

Download Formats:

Purchase of digital download content is available to private individuals only. Institutions are eligible for the CD, DVD, and transcript formats of our courses.

Electronic Payments/Direct Deposit:

Purchase Orders may be paid by Credit Card, check, or money order in US funds. Electronic Payments and/or Direct Deposit are not accepted.

Payment Terms:

Purchase Order payment terms for The Great Courses are Net 30.

 

Contact Information for Institutions:

E-mail: customerservice@thegreatcourses.com
Phone: 1-800-858-3224
Fax: 703-378-3819
Office Hours: 9:00 a.m. to 6:00 p.m. Eastern time Monday through Friday.
After hours, an automated voice mail system is available.
Mail:
The Great Courses
4840 Westfields Blvd., Suite 500
Chantilly, VA 20151
 

Shipping, Processing, & Guarantee (U.S. Orders)

Merchandise Total
Shipping & Handling
$0.00 - $79.99 $10.00
$80.00 - $119.99 $15.00
$120.00 - $159.99 $20.00
$160.00 + $25.00

When you order either by phone or online, we fulfill your order immediately. Digital purchases are available to begin streaming instantly, and 99% of all CD or DVD orders placed by 1pm ET go out the same day. Shipments are sent via Priority Mail, FedEx, or UPS. Allow 5-7 days for delivery to the eastern U.S., and 7-10 business days to the west coast, Alaska, Hawaii, or Puerto Rico. Expedited shipping, except for P.O. Box orders, is available for an additional charge.

We charge a flat shipping, processing, and guarantee fee based on your total order. (That means when courses are on sale, you get more than twice as much material for the same rate!)

We do not make a profit on this fee. We charge only what’s necessary to cover the processing of credit cards and checks, shipping your courses via Priority Mail or FedEx Smartpost, and direct labor, supplies, and warehousing costs.

 

How Do You Ship International Orders?

In general, orders to residences outside of the United Kingdom and Australia are shipped via FedEx International. Orders being shipped to the United Kingdom and Australia will either be sent by a major international carrier and handed off to a second courier for final delivery, or delivered directly by a major international carrier. The same is true for Canada. Please note that international orders sent to locations outside of the UK, Australia or Canada generally incur the duties and taxes as dictated by the governing state and will be paid by the courier at the border. The courier may charge a service fee for covering this transaction.

International P.O. Boxes


For orders going to Australia, DHL will initiate the delivery and hand off to a second courier to finalize the shipment to the P.O. Box.

The Great Courses can ship to other international P.O. Boxes via USPS International only. Please note that orders sent to residences in countries other than Canada generally incur the duties and taxes as dictated by the governing state and will be paid by the courier at the border. The courier may charge a service fee for covering this transaction.

When will my order arrive?


Most international orders arrive within 14 business days from the time your order was placed. Please note, this is an estimate and we cannot guarantee an exact delivery date due to varying international customs policies. Please check with your local customs office for more information.

International Shipping, Processing, and Lifetime Guarantee


Please refer to the chart below to calculate these charges on international orders. These costs are standard rates and may not be applicable to all shipments.

Europe/Asia
Merchandise Total
Shipping & Handling
Up to $99.99 $30.00
$100.00 - $299.99 $45.00
$299.99 and up $60.00

Canada/Mexico
Merchandise Total
Shipping & Handling
Up to $99.99 $25.00
$100.00 - $299.99 $35.00
$299.99 and up $45.00

Others
Merchandise Total
Shipping & Handling
Up to $99.99 $40.00
$100.00 - $299.99 $60.00
$299.99 and up $80.00

Europe/Asia includes: Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, South Korea, Liechtenstein, Luxembourg, Macau, Monaco, Netherlands, Norway, Portugal, San Marino, Singapore, Spain, Sweden, Switzerland, Taiwan, Vatican City

What Customs Fees and Taxes are associated with International Orders?


Delivery and customs fees vary by country. Please note that you are responsible for any custom fees that may be charged. Please refer to your local customs office for more information specific to your location.

For Orders Shipping to Canadian Residences:

The Great Courses collects applicable GST, HST, PST, and QST at the time your order is placed and remits the proper amount to Revenue Canada. By placing your order, you authorize The Great Courses to use its FedEx customs broker to obtain customs clearance for your merchandise. The Great Courses are manufactured in the United States and are not assessed duty.

Are there Countries to which you do not ship?


We do not ship to China, Cuba, Colombia, Russia, Serbia, North Korea, or Iran.

The Great Courses