One of the hallmarks of The Great Courses since we first opened our doors for business in 1990 is our Lifetime Satisfaction Guarantee. If a course is ever less than completely satisfying, for any reason, you may exchange it for another course or have your money promptly refunded. And if a disc ever breaks, warps, or gets damaged, we’ll replace it as long as the course is in print. Absolutely free.

Most publishers don’t guarantee your satisfaction with their books or recordings. We do. Why? We want you to be with us for a lifetime of learning. Not only are we protecting your investment in learning, we’re also compelling ourselves to produce only great courses—and nothing less.

When you order either by phone or online, we fulfill your order immediately. Digital purchases are available to begin streaming instantly, and 99% of all CD or DVD orders placed by 2pm ET go out the same day. Shipments are via Priority Mail, FedEx, or UPS. Allow 5-7 days for delivery to the eastern U.S., and 7-10 business days to the west coast, Alaska, Hawaii, or Puerto Rico. Expedited shipping is available for an additional charge.

We charge a flat shipping, processing, and guarantee fee based on your total order. (That means when courses are on sale, you get more than twice as much material for the same rate!)

We do not make a profit on this fee. We charge only what’s necessary to cover the processing of credit cards and checks, shipping your courses via Priority Mail or FedEx Smartpost, and direct labor, supplies, and warehousing costs. For your convenience, every shipment includes a return form on the back of your invoice. If you do not have your invoice, you may print the form here. Please send this form back with your purchase including all original discs, boxes, and guide books. We will issue an exchange, a refund check, or a refund to your credit card within 5 business days of receiving your return.

For exchanges, you many choose any course of equal or lower value. Please write the course number of the new course you are requesting on the form, or in a separate note in the box if the form is not available. When estimating the value of your exchange, please remember to include shipping and processing and original coupon value, if used.

Please return courses to:

• The Great Courses
• 4151 Lafayette Center Drive, Suite 100
• Chantilly, VA 20151
• Phone: 800-832-2412

If a disc ever breaks, warps, or gets damaged, The Great Courses will replace it as long as the course is in print, absolutely free. We do not require you to return broken, warped, or damaged discs.

You may call or e-mail our customer service team and let an agent know what you need replaced. Some advertised prices require a 5-digit priority code or coupon code to receive the advertised price. These codes can be entered when you are ready to checkout at the shopping cart page.

• On a Great Courses catalog, the code is on the back of your catalog, near your address
• On a Great Courses email offer, the code can be found at the bottom of the email
• On an advertisement, the code is near the advertised price of the product

If the advertised offer has not expired, simply add the course(s) to your cart, and enter your priority code or coupon code in the provided spaces. This will activate the prices you saw in the associated advertisement or catalog.

Coupon offers are limited to one per customer and cannot be combined. If you purchased a digital version of The Great Courses, there's no need to wait for your courses to arrive in the mail. You can start discovering new insights in just minutes on your personal computer, laptop, smart phone, or iPad.

Streaming is the easiest way to view or listen to your courses. All you need is a computer, laptop or mobile device with a high speed internet connection. Just visit My Digital Library, choose the lecture you want to enjoy next, and it will start playing.

When you are on the go and won’t have access to a high speed internet connection, your Digital Library gives you the option to Download lectures to your favorite device for listening later. Downloading is easiest and fastest for audio courses. Video files are large and take up a lot of storage space on your device, so we recommend downloading no more than a few video lectures at a time.

If you have trouble accessing your digital library, check out our Frequently Asked Questions for downloads or streaming. All course content from The Great Courses, including audio and video content, guide books, transcripts, and companion materials are the intellectual property of The Teaching Company and are sold for private, noncommercial use only. Any copying or public presentation of any components of The Great Courses (including but not limited to placing course materials on other websites) is a violation of federal law and subject to criminal prosecution.

If you or your organization wants to exhibit a Great Courses lecture(s) publicly, please send a request for permission for such use to the attention of The Great Courses Product Development. Include details of how you intend to use the lecture(s) and the estimated number of people to whom the lecture(s) would be exhibited. Inside of our catalogs you will find a mail order form. If you are unable to locate the mail order form, you may write your order on any piece of paper or print the order form here. Please print legibly so we may process your order without undue delay.

Please include:

• Your Name, address, phone number (and/or) your Customer ID number
• The shipping address
• The priority code from your offer
• The course(s) you would like to order and the advertised price
• Your Shipping, Processing and Lifetime Guarantee fee
• Any coupon codes you may have
• Method of payment (Include a check or write down your Credit Card number, with the expiration date for your Credit Card)

Send the order to:

• The Great Courses
• 4840 Westfields Blvd, Suite 500
• Chantilly, VA 20151
• Phone: 800-832-2412

For those customers who reside in the United Kingdom or Australia, please use the following websites when placing your orders with The Great Courses:

• United Kingdom Website
• Australia Website

In general, orders to residences outside of the United Kingdom and Australia are shipped via UPS International. In most cases, orders being shipped to the United Kingdom and Australia will be sent via DHL international and delivered to a second courier for final delivery. Orders being shipped to residences in Canada will be delivered by FedEx international. For orders going to Australia, DHL will initiate the delivery and hand off to a second courier to finalize the shipment to the P.O. Box.

The Great Courses can ship to other international P.O. Boxes via USPS International only. Most international orders arrive within 14 business days from the time your order was placed. Please note, this is an estimate and we cannot guarantee an exact delivery date due to varying international customs policies. Please check with your local customs office for more information.

Please refer to the chart below to calculate these charges on international orders. These costs are standard rates and may not be applicable to all shipments. Delivery and customs fees vary by country. Please note that you are responsible for any custom fees that may be charged. Please refer to your local customs office for more information specific to your location.

For Orders Shipping to Canadian Residences: The Great Courses collects applicable GST, HST, PST, and QST at the time your order is placed and remits the proper amount to Revenue Canada. By placing your order, you authorize The Great Courses to use its FedEx customs broker to obtain customs clearance for your merchandise. The Great Courses are manufactured in the United States and are not assessed duty.

We do not ship to China, Cuba, Columbia, Russia, Serbia, North Korea, or Iran. If you have ever placed an order with the Great Courses and provided an email address to us, you have an online account and password. If you cannot locate your password, Click Here to recover it. If you’ve forgotten your e-mail address, please contact us with the information provided at the right and a customer service agent will assist you.

Your account gives you access to many free benefits, including free online lectures, course starter materials, professor-recommended links, and the ability to stream select purchases to your computer or mobile device. You also have access to your order history, billing and shipping information for quick ordering. You can manage your account information by visiting My Account.

A cookie is a small piece of text data saved by your web browser. Cookies allow you to:

• Purchase through the site
• Receive special offers, and
• Navigate through our site more easily and faster

Our website’s use of cookies does not pose any information security risks. We never store credit card information in a cookie. If you are concerned about potential security issues related to the use of cookies, you may enable cookies for specific sites (including ours).

Information about how to enable cookies can be found at the following websites: Our site makes use of JavaScript to provide the best customer experience possible. There is the possibility that your browser settings have the JavaScript disabled. Please follow the instructions below to enable JavaScript within your browser.

1. Select "Internet Options" from the "Tools" Menu
2. Click the "Security" Tab
3. Select the "Trusted Sites" zone
4. Click the "Sites" button
5. Under "Add this website to the zone:" type "www.thegreatcourses.com" and then click "Add"
6. Click "Close"
7. Set the Security Level Slider to "Medium" or lower for your Trusted Sites
8. Refresh the page

1. Select "Options" from the "Tools" menu
2. Click the "Content" Tab
3. Select the "Enable JavaScript" checkbox (make sure the box is checked)
4. Click "OK"
5. Refresh the page

1. Select "Preferences" from the "Safari" menu on Mac or the "Edit" menu on Windows
2. Click the "Security" Tab.
3. Select the "Enable JavaScript" checkbox (make sure the box is checked)
4. Click "OK"
5. Refresh the page

1. Select "Options" ("Preferences" on Mac) from the "Chrome" menu
2. Click the "Under the Hood" tab
3. Click "Content Settings" in the Privacy section
4. Click "Content Settings" in the Privacy section
5. Click "Allow all sites to run JavaScript (recommended)" in the JavaScript section
6. Refresh the page

If you are still experiencing difficulties after trying this update please give us a call at 1-800-832-2412 for further assistance. The Great Courses accepts credit cards or purchase orders from public and community libraries, school districts and charter schools, colleges and universities within the US and Canada. Organizations and businesses not included in this list may order using a credit card, check, or money order in US funds.

Our Accounts Receivable Department requires the completion of a credit reference form on all new accounts, along with the purchase order. You can print your Credit Reference Form here.

We will bill institutions if a copy of a purchase order is mailed or faxed to us, after a credit reference form is completed and verified. In lieu of a purchase order, we will also accept a letter on your organization’s letterhead stating which courses you would like to purchase along with their prices. Once received, please allow 3 to 5 business days for the processing of your Purchase Order. Institutions have 30 days to submit payment for the purchase order or return the items.

If a course is ever less than completely satisfying, library and institution customers may exchange it for another or request a refund within the first 30 days of purchasing. If a disc ever breaks, warps, or gets damaged, we’ll replace it as long as the course is in print at no charge. Call a Library Service Representative at 1-800-858-3224 for further details.

If you or your organization wants to exhibit a Great Courses lecture(s) publicly, please send a request for permission for such use to the attention of The Great Courses Product Development. Include details of how you intend to use the lecture(s) and the estimated number of people to whom the lecture(s) would be exhibited.

Tax Exempt Institutions: Institutions from certain states and provinces may be subject to taxes when placing an order. If your institution claims a tax exemption status, tax exempt documentation must be received and processed with our company prior to an account being marked as such. Please contact a Customer Care Representative at 1-800-858-3224 for further information on tax exempt accounts.

Download Formats: Purchase of digital download content is available to private individuals only. Institutions are eligible for the CD, DVD, and transcript formats of our courses.

Electronic Payments/Direct Deposit: Purchase Orders may be paid by Credit Card, check, or money order in US funds. Electronic Payments and/or Direct Deposit are not accepted.

Payment Terms: Purchase Order payment terms for The Great Courses are Net 30.

Contact Information for Institutions:

Every Great Course is the intellectual property of The Teaching Company and is sold for private, noncommercial use only. All copying and all public performance of the Great Courses is a violation of federal law.

If you or your organization wants to exhibit a Great Courses lecture (or lectures) publicly, please send a request for permission for such use to the attention of The Great Courses Product Development. Include details of how you intend to use the lecture (or lectures) and the estimated number of people to whom the lecture (or lectures) would be exhibited.

Copyright information for the images used on the site: