Boosting Your Emotional Intelligence

Course No. 9654
Professor Jason M. Satterfield, Ph.D.
University of California, San Francisco
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Course No. 9654
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What Will You Learn?

  • numbers How to identify and regulate your own emotions.
  • numbers How to manage emotions in others.
  • numbers How to use your EQ skills to benefit your relationships, career goals, and physical health.

Course Overview

We have all had experiences with people that prove that those with the highest IQs are not always the most successful. For example, you may have encountered the technology wizard who’s never been promoted because he isn’t a team player. Or the tenured professor who has no idea why her grown children avoid her. Or the award-winning designer whose temper has caused him lost clients and financial ruin. These are all exceptionally bright individuals with recognized talent in their fields. And yet each has failed to reach his or her own career, personal, or financial goals.

What are these very intelligent people missing?

Chances are, what’s missing is emotional intelligence—the ability to perceive, understand, and manage emotions in ourselves and others. Sounds very powerful, doesn’t it? Can we really manage our own emotions, as opposed to having our emotions run the show? Could we really effect change in the emotions of our coworkers or family members?

The answer to all these questions is a resounding “yes.” Emotional intelligence (or EQ) is a measurement bolstered by a powerful set of skills we can use to improve our quality of life and better meet our goals. As Professor Jason M. Satterfield of the University of California, San Francisco, explains in the 24 informative half-hour lectures of Boosting Your Emotional Intelligence, EQ is an invaluable ability that can be learned, practiced, and used with positive results.

Although emotions have been discussed and debated for millennia, emotional intelligence as a field of inquiry is relatively new, with the term itself first appearing in psychology literature less than thirty-five years ago. In this engaging course, Dr. Satterfield explores:

  • Historic philosophical and scientific understandings of emotion
  • The current definition of emotions and the purposes they serve in our lives
  • Whether or not any given emotion is inherently “good” or “bad”
  • The cultural context of emotions
  • The major models of emotional intelligence, their strengths and potential weaknesses, and which parts of each model we might best use to understand our own emotions
  • The most common ways EQ is measured and the reliability and validity of each methodology
  • The relationship between emotional intelligence and social intelligence
  • The newest technological tools intended to increase EQ.

The Impacts of Your Emotions

Whether or not you understand your emotions and their resultant behaviors, they leave their impacts like footprints all over the situations and people with whom you interact throughout your life. If your emotions are constantly running wild and you are hypersensitive to every personal interaction, coworkers might try to avoid your predictable high-energy chaos. If your emotions are shut down tight and rarely see the light of day, friends and partners might eventually stop trying to connect with you on the most personal and intimate levels. You might not be aware of what’s happening in those relationships and what’s causing people to back away from you—but you are impacted by their behavioral choices nevertheless.

In addition, your emotions impact your own cognition, decision-making, and physical body every day. Have you ever been nervous before an academic test or performance review and felt “butterflies” in your stomach? Have you ever felt so surprised or fearful that you “couldn’t think straight?” Or so happy that your physical pain seemed to lessen? In this course, Dr. Satterfield explains the many complex interactions and feedback loops between our emotions, physical body, and cognition.

Learning About Your Emotions

Emotions are visceral experiences. In fact, by definition, they involve whole-body changes in our subjective experience, behavior, and physiology. Since the best way to learn about emotions is to involve as many senses as possible, Dr. Satterfield illustrates his material with a variety of appealing and helpful images, movie clips, and other videos.

In particular, we have the opportunity to watch the development of EQ in action as Dr. Satterfield interacts with three “patients” at many points during this course. We learn from his conversations with:

  • Carol, a 31-year-old who is learning emotion regulation in order to successfully meet her goals with respect to a new job and her first serious boyfriend
  • Michael, a 51-year-old partner in an architectural firm who is using executive coaching to improve his work performance
  • Maria, a recently widowed 71-year-old who wants to better manage her grief and move forward with her life.

How Did I Get This Way—and What Now?

Were you born with the emotional make-up you have today or did you develop it over time? To help you understand the history of your personal EQ, you might want to think about it the same way you think about your athletic ability.

Just as some children seem to be born with a natural athletic ability or more easy-going personalities, some aspects of emotional intelligence are inherited. For example, research has shown that approximately 20 percent of adult Americans have a genetic mutation that makes them inherently less anxious. But no matter your genetic makeup, childhood experiences also play a role. Did your caregivers take you outside to play catch or did they sit you in front of the TV all day? As your EQ was developing, did your parents encourage you to express yourself? Or did they fly off in a rage and then tell you what you should and should not be feeling? Did you have a school coach who helped you learn the correct way to throw a ball? A counselor who helped you understand and overcome your fear of social situations? Each of those factors helped shape your adult abilities and habits—and your EQ.

Fortunately, however, this is where the analogy ends. Because while it might be just a bit too late for you to become a football star, it is never too late to improve your life by improving your EQ. In Boosting Your Emotional Intelligence, you will learn:

  • How to identify and monitor your own emotions
  • How to choose which emotional responses you might want to change to better meet your personal goals
  • A variety of techniques and skills to help you regulate your own emotions
  • How to identify and monitor emotions in others
  • When and how to best influence emotions in others
  • A step-by-step process for building your own interactive Skills Tracker to improve your personal EQ
  • Where to find numerous online resources to test, model, and improve your EQ as an ongoing, unlimited learning experience.

With the tools and skills you gather from this exciting, interactive course, you will be able to improve your emotional intelligence now and throughout your life—using your emotions as you want, to help reach your own personal goals.

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24 lectures
 |  Average 31 minutes each
  • 1
    What Is Emotional Intelligence (EQ)?
    Learn about the relatively recent emergence of emotional intelligence as a unique field of inquiry and the three leading theories used to describe and understand EQ. With your emotion journal, you'll start building your EQ Skills Tracker, a running library of what you learn in this course about your own emotions and a to-do list for future learning. x
  • 2
    Measuring EQ
    Measuring your IQ is straightforward, and the standardization of scores on the overall test and subtests are well established. But quantifying your EQ is a much newer and more complex endeavor. How can you measure your EQ and what will those results really tell you? Learn about the four most highly regarded EQ assessment tools and how they each rate with respect to validity and reliability. x
  • 3
    Exploring Emotions
    Although you’ve experienced emotions every day of your life, learning to manage them requires an understanding of how emotions are generated. Learn about the steps in this process and resulting feedback cycles as described in the Modal Model of Emotions. Does this model explain your “good” and “bad” emotions? You’ll be surprised. x
  • 4
    Embodied Emotions
    Do your emotions affect your physical body or do changes in your physical body cause your emotions? Learn which parts of your central and peripheral nervous systems contribute to the experiences we recognize as emotions. But if we really want to improve our EQ, we must also look at our cognition. x
  • 5
    Emotional Impacts
    You probably already realize that your EQ affects your most intimate relationships—your ability to choose appropriate partners and develop long-term satisfying and productive relationships. But the impact of your EQ doesn’t stop there. Learn how your emotions affect every aspect of your life, including your professional and social relationships, cognition, decision-making, and physical health. x
  • 6
    Perceiving and Expressing Emotions
    When speaking to someone in person, you pick up clues as to that individual's emotional state from the words used, the tone of voice, posture, and facial expressions. But what about self-perception? How good are you at perceiving and identifying your own emotions? Learn the EQ skills that can help you improve your understanding of yourself. x
  • 7
    Understanding Emotions
    What are the primary emotions and their associated thoughts and behaviors—emotions found across all cultures, languages, and income and educational levels? Learn how to perceive and correctly identify emotions and their triggers, and to explore the complex relationships between emotions we classify as positive and negative. x
  • 8
    Managing Your Emotions
    All of us have felt at times that our emotions were in charge and we were just helplessly along for the ride. Maybe we've hyper-reacted from a place of anger and fear. Or we've made poor and long-lasting decisions while riding a wave of euphoria. It doesn't have to be that way. Learn about antecedent-focused and response-focused emotion regulation strategies and how to employ them for your own benefit. x
  • 9
    Managing Others' Emotions
    As the famous joke goes, no one has ever become calm because another person ordered them to “Calm down!” But are there real ways we can influence another person’s emotions and consequent behaviors? Although we can never access anyone else’s cognition, the EQ skills we use in our communication and interaction with others can be powerfully influential. x
  • 10
    The Development of EQ
    Research has shown that while genetic makeup does play a role in our EQ, it also is significantly impacted by how we were parented and socialized as a young child. But even if childhood was not ideal and our parents modeled very poor EQ skills, see how it is always possible to improve EQ now through purposeful training. x
  • 11
    Emotional Intelligence Training
    Social-Emotional Learning (SEL) is now taught in more than 30,000 schools across the U.S. because research has revealed a close relationship between emotions and learning. However, “a close relationship” is not the same as cause and effect. Explore several of the most popular SEL programs and their goals and strengths—and learn why outcomes are so difficult to measure. x
  • 12
    Social Intelligence
    We've all been in certain social situations we wish we could just forget: that awkward first date, the floundering job interview, the performance review that took us completely by surprise. Learn how to use your EQ to improve your social intelligence and strengthen social relationships in every aspect of your life. x
  • 13
    Intimacy and EQ
    The quality of your baby-caregiver relationship does affect your EQ skills and later relationships. But regardless of previous attachment styles, EQ training can teach you how to successfully express and perceive emotions—two necessary skills for successful adult intimate relationships. Learn how to understand your “habits of heart” and make appropriate adjustments to meet your goals. x
  • 14
    Interpersonal Conflict
    We are all aware that conflict exists between individuals or distinct social groups that see each other as “different.” Conflict is part of life, and groups of people are always going to disagree on some issues. But emotional and social intelligence skills can help us find common ground, address, and even solve many of our personal and community issues. x
  • 15
    EQ in the Workplace
    EQ skills can have a positive impact in any group of people working together toward a common goal. In addition to helping personal interaction among workplace teams, EQ skills have been shown to facilitate creativity, excitement, and enthusiasm in employees and leadership alike. x
  • 16
    Occupational Stress and Burnout
    Since 1995, work stress in the U.S. has increased 300 percent, with the most significant issues being depersonalization and disconnection. In many cases the use of EQ skills such as somatic quieting and improved concentration and focus can help. But could “love” be the newest way to lessen workplace stress? x
  • 17
    Leadership and EQ
    While companies spent $31 billion on leadership-training programs in just one recent year, more than 60 percent of respondents to the Global Human Capital Survey reported that such programs yielded only “some” value at best. Learn how EQ skills training is helping many business leaders better accomplish their long-term goals. x
  • 18
    Workplace Culture
    Being aware of EQ skills in all aspects of workplace culture can lead to greater workforce engagement with employees who feel seen, heard, and valued. But actively managing workforce culture isn’t just a “feel good” for employees. Explore why companies that proactively manage their culture experience average 10-year revenue growth 516 percent higher than those who do not. x
  • 19
    Stress Management
    Learn about the nervous and hormonal systems that cause our physiological responses to stress, and how they are related to chronic disease. Research shows that improving our EQ skills can help mediate these reactions in the body, possibly leading to both a safer stress response and better health overall. x
  • 20
    Emotion Regulation Disorders
    Heightened emotional experience—a common characteristic of anxiety and depression—could potentially be helped by EQ skills. Learn how Dialectical Behavior Therapy and the relatively new Emotion Regulation Therapy address certain common elements and skill deficiencies in a variety of “distress disorders,” regardless of specific diagnosis. x
  • 21
    Behavior Change and EQ
    If you’ve ever tried to change a significant behavior—quit smoking, lose weight, be more patient with your co-workers—you know how very difficult it can be. But you’ll be ahead of the game if you consider the role your emotions play in your behavioral choices and motivation. Learn how to improve your self-efficacy and develop a plan of “SMART” goals. x
  • 22
    Chronic Disease and EQ
    Medical professionals have long known that a patient's emotions play a key role in accepting and managing a diagnosis of chronic disease. But recent research reveals additional relationships between EQ and health-oriented behaviors. Explore the specific ways in which EQ can affect the management of two widespread chronic health problems: alcohol-use disorders and cardiovascular disease. x
  • 23
    Emotional Intelligence in Health Care
    Have you ever left a medical appointment feeling angry, frustrated, or even insulted? Whether it was the content of the meeting or the personalities involved that caused your frustration, you can learn how to improve your healthcare interactions by better understanding and monitoring your emotions—and those of your healthcare provider. x
  • 24
    The Future of Emotional Intelligence
    Does technology help or hurt our EQ? On the one hand, we all know the difficulty of accurately perceiving emotions when communicating by email, text, or other electronic platforms. But surprising advances in facial recognition, physiological response monitoring, and other software offer exciting and helpful futuristic options in the quest to improve our EQ. x

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What Does Each Format Include?

Video DVD
Instant Video Includes:
  • Download 24 video lectures to your computer or mobile app
  • Downloadable PDF of the course guidebook
  • FREE video streaming of the course from our website and mobile apps
Video DVD
DVD Includes:
  • 24 lectures on 4 DVDs
  • 240-page printed course guidebook
  • Downloadable PDF of the course guidebook
  • FREE video streaming of the course from our website and mobile apps
  • Closed captioning available

What Does The Course Guidebook Include?

Video DVD
Course Guidebook Details:
  • 240-page printed course guidebook
  • Suggested Reading
  • Questions to Consider
  • Bibliography

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Your professor

Jason M. Satterfield

About Your Professor

Jason M. Satterfield, Ph.D.
University of California, San Francisco
Professor Jason M. Satterfield is Professor of Clinical Medicine, Director of Social and Behavioral Sciences, and Director of Behavioral Medicine in the Division of General Internal Medicine at the University of California, San Francisco (UCSF). He earned his B.S. in Brain Sciences from the Massachusetts Institute of Technology and his Ph.D. in Clinical Psychology from the University of Pennsylvania. He currently directs the...
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Boosting Your Emotional Intelligence is rated 3.9 out of 5 by 18.
Rated 5 out of 5 by from Interesting I found the lectures very interesting and couldn't stop learning. I did 2 lectures on treadmill and 2 on bike. Professor was excellent and mentioned a prior lecture series on Cognitive Behavior, that I will check out. Look at life in whole new perspective.
Date published: 2017-10-04
Rated 1 out of 5 by from Constant References to Previous Course. Very disappointing course. The teacher is not an expert on emotional intelligence. He is a cognitive behavioral therapist. This course is just an adaptation of his cognitive behavioral course which I did not like either. What's more, he referred back to the other course with uncomfortable frequency.
Date published: 2017-09-16
Rated 4 out of 5 by from Intelligence, a multidimensional charateristic Wow! what a nice a course. I loved the clips with dramatizations.
Date published: 2017-09-01
Rated 5 out of 5 by from Be a Better Person This course is for anyone wanting to be a better person. It really does give you food for thought about how well you know yourself and others; it also serves as a springboard for exploring emotions and relationships. Time went by quickly. I was happy with the content, the presentation, the set, the resources and references, its academic tone, etc. The vignettes done with recurring characters improved from last time. I should note that I have done both of Prof Satterfield’s other courses, CBT and Mind-Body medicine, which I found helpful. This course isn’t going to cure what ails you at the end of 24 lectures, but it will certainly get you started on being a more thoughtful, emotional person. If you’re interested in personal or professional development, start here. I’d like to see more courses like this, particularly a course on Positive Psychology.
Date published: 2017-07-26
Rated 4 out of 5 by from a surprisingly complex field There is quite a bit of background info on psychology research, so be prepared for some technical discussions. The various theories of emotional intelligence makes it somewhat difficult to distill down the fundamental feature of the field.
Date published: 2017-07-25
Rated 5 out of 5 by from Thank you for producing this great course. Thank you Prof. Satterfield for working hard to produce such a Great Course.
Date published: 2017-07-22
Rated 3 out of 5 by from Looking Forward To Trying Another Class!! I think I may have picked the wrong class. I'm just having trouble staying interested. I may need to start with something a little lighter.
Date published: 2017-07-12
Rated 5 out of 5 by from Creative and Engaging Look at an Important Concept This course covers a great deal of ground - pretty much all emotions in multiple contexts including home, work, relationships, health, etc. It is scientifically-grounded and well taught. What I liked the most were the very creative and unique demonstrations of the core concepts. The instructor used clips from Hollywood movies, videos of employees having a discussion in the lunchroom, a sneak peek at a staff meeting in an architecture firm, plus the return of the patients from the instructor's last CBT course. My only criticism is that it might try to do too much but I guess that's alway the compromise since different parts of the course will appeal to different people. It is definitely worth going back and re-watching key lectures. There were lots of assessment tools and exercises if you want to apply them to yourself. Overall, a great, absorbing look at a topic that is important to everyone. I think it hits that sweet spot between practical applications and scholarly content.
Date published: 2017-07-06
Rated 4 out of 5 by from Peak into and intriguing concept This is the second course I have taken given by Professor Satterfield, the first being “Cognitive behavioral therapy: techniques for retraining your brain”. That course was my first glimpse into this psychotherapeutic approach and I found it to be beautifully taught, focused and fascinating. The publication of the current course was exciting if only for that reason. However, I have many times thought about EQ and run into it in my personal and professional life, while having the feeling that this is an important concept that I do not understand well enough. The course first introduces what the academic, or “scientific”, definition of emotional intelligence is, and then provides a lot of empirical research data of why defining such a form of intelligence would be an interesting proposition; namely to be able to better predict success of individuals in a better manner than other values such as, for example, IQ. Professor Satterfield tells us that IQ has been shown to explain a relatively very small portion of the standard deviation of success in professional life – as low as 10%-20%, so this was the motivation for defining this EQ quantity in the nineties when it was first thought up. This is a very young field, and there is not yet a very set consensus on the definition of this new form of intelligence or on how to measure it, but in general one can think of four central pillars: perceiving emotions, using emotions, understanding emotions, and regulating emotions in oneself or in others. Roughly the first half of the course is devoted to the understanding of these aspects in relative depth, as well as how these aspects can be trained and enhanced. Much reference is given to CBT training and to mindfulness. In fact, the three patients from Professor Satterfield’s previous course have a central role in this one as well, and we are invited to view therapy sessions with all three of them that are designed to provide EQ training and enhancement. As in his first course, these sessions were fascinating and invaluable for fleshing out the points that he was trying to make. The second half of the course discusses how EQ manifests itself in many different aspects of our lives such as in our intimate relations, in our professional life, in leadership, and in stress to mention only a few. I found the course perspective somewhat confusing because it fluidly shifted focus from a research perspective in which we are viewing the phenomenon as cold, rational scientists and trying to make sense of it; to a perspective of a therapist in which we are trying to improve our lives (and that of others) by coping, understanding and regulating our (and other’s) emotions. The course was very interesting, but it was not as focused as the previous course had been, and I got the feeling that this whole concept of EQ is still rather fluid and has not yet evolved into its quasi-set state or even close to it – perfectly understandable considering how young this field is. As for Professor Satterfield – he is a very good presenter and I enjoyed his presentational style along with the unique format of the course (with the therapeutic sessions).
Date published: 2017-07-01
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